The Valley Hospital has earned the 2016 Women’s Choice Award as one of America’s Best Hospitals for Patient Experience for a fourth consecutive year. This evidence based designation is the only award that identifies the country’s best healthcare institutions based on Medicare data weighed according to the preference of women in a 2016 national survey of 1,000+ female respondents.
The list of award winners, including The Valley Hospital, represents hospitals that create an extraordinary patient experience for women and their families by providing exceptional care.
“We are proud to once again be recognized as one of the nation’s Best Hospitals for Patient Experience,” said Audrey Meyers, President and CEO of The Valley Hospital and Valley Health System. “It’s a testament to the priority Valley nurses, physicians and staff place on delivering high-quality, compassionate care to our patients and their families.”
The America’s 100 Best Hospitals scoring process is unique in that it is the only national list that focuses on what matters most to women when choosing a hospital. For 2016, the most important considerations were patient’s willingness to recommend, doctor and nurse communications, staff help, pain management, cleanliness and explanation of medications, in that order. The qualification process begins with scores derived by the Centers for Medicare and Medicaid Services for each hospital in the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) database. Our national survey of women determines which questions in the HCAHPS survey, completed by patients after discharge, are most important to them in determining their satisfaction with their hospital stay. The responses to those questions, weighted accordingly, results in a numeric score for each hospital reporting valid HCAHPS data to the Centers for Medicare and Medicaid Services.
“Women are the Chief Medical Officer for the household, making upwards of 90 percent of all healthcare decisions. Considering she bears the responsibility of making these incredibly important decisions, the Women’s Choice Award offers a trusted solution by identifying the hospitals that have proven superior patient experience. Finally, a source that shares her values and priorities is available,” said Delia Passi, CEO and Founder of the Women’s Choice Award.
For more information on the 2016 America’s 100 Best Hospitals for Patient Experience visit http://www.womenschoiceaward.com/awarded/best-hospitals/100s-best/